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Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday - Friday 8:00am - 4:00pm. Please contact our catering office at 518-564-2229 for customized service and menus.
To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs. A late order fee of $25 may apply.
We kindly request a confirmed number of guests be specified three business days prior to the event. The final invoice will be based on the guaranteed guest count or the number of guests in attendance of the event, whichever is greater.
Events are billed in four hour increments. Events exceeding the four hour limit will be subject to additional service fees of $25 per hour. In addition, if the event exceeds the scheduled time by more than 30 minutes the same additional fees will apply. Please ensure that facilities are unlocked to allow for prompt delivery and clean up.
We kindly request that cancellation be made three business days prior to the contracted event date. If the deadline for cancellations is missed the event will be billed at the contracted amount.
All disposable service ware will be furnished as accompaniment to all items purchased. Some exceptions apply to order being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $3.00 per person.
Tablecloths are supplied for all food and beverage service tables at events. Tablecloths for non-food tables are available for an additional $4.50 (85s) per tablecloth.
We request tax exempt forms be faxed to our office 518-564-2297 three business days prior to the event.
A delivery charge of $15.00 is applied for all on campus deliveries. Delivery to the Field House or Valcour is $25.00. Delivery to Twin Valleys is $75. Off campus deliveries are $25- $100, based on milege.
A form of payment (purchase order, encumbrance or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full within one business day following the event.
Special Diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.
Please reserve all non-food related equipment by contacting Maintenance and Operations at 518-564-5027. Additionally, please contact the respective room managers for room reservations, set and room configurations, audio visual and other general information.
